Apple CarPlay with sync3 problem

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Viewing 15 posts - 16 through 30 (of 43 total)
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  • #54791
    RSGAZ
    RSGAZ
    Participant

    UK - England

    Posts: 251

    Thanks mate, I’ll check it

    #56012
    RSGAZ
    RSGAZ
    Participant

    UK - England

    Posts: 251

    @cookietree

    quick update, after waiting weeks for the usb hub to come in my car finally went in today to have it replaced, and guess what, it didn’t fix it.

    so the guy says he will get on to fords about the APIM module for authorizing a replacement and give me a call later.

    so later he calls and says he spoke to fords and because this has become a common fault fords are working on a software fix rather than replacement, but no date on when that will be.

    so now I have no clue as to when it will be fixed, at least it’s not a major fault, I can live without CarPlay but I shouldn’t have too.

    #56051
    northener51
    northener51
    Participant

    United Kingdom

    Posts: 36

    Have you gone into the settings on Sync 3 and activated CarPlay for the phone itself?

    You may also need to go into the settings in your iPhone and activate it as well

    I had similar issues when connecting my phone and everything was deactivated as default in Sync and on the iPhone itself

    #56068
    RSGAZ
    RSGAZ
    Participant

    UK - England

    Posts: 251

    Where are the apple CarPlay settings on the sync 3, the only option I see is to turn on android CarPlay.

    When i connect my iPhone by the usb cable the sync system doesn’t even see my phone.

    #57133
    Raresh Nicolae
    Raresh Nicolae
    Participant

    Romania

    Posts: 16

    Sounds silly, But connect via bluetooth, press the I for informations in the bluetooth menu,on the car connection,set the notifications on, And then connect it via cable, Because it might be the trick to use Apple CarPlay. When the notifications are Off, the Damn iPhone will Block the connection. Cheers

    #57178
    RSGAZ
    RSGAZ
    Participant

    UK - England

    Posts: 251

    I tried that but no joy, I’m stuck until ford find a software fix or authorize a new sync module

    #57189
    Raresh Nicolae
    Raresh Nicolae
    Participant

    Romania

    Posts: 16

    Well, I tried. Such a bugger to have a new car problem. If mine, when it arrives starts to do crazy things like this, I will go a-wall. Cheer up, close the phone, put in sport and listen ¬†to the music of the RS ūüôā

    #57191
    Cookietree
    Cookietree
    Participant

    UK - England

    Posts: 62

    You could try Essex fords they fixed my problem that’s the same as yours ¬†the¬†APIM module they know what to do to fix it mate

    #57195
    RSGAZ
    RSGAZ
    Participant

    UK - England

    Posts: 251

    I think maybe when you had your problem fords hadn’t had that many go wrong so they ¬†authorized the replacement module at a cost to fords of around ¬£550, but it seems since then they have had a lot of reports of this same fault and have now stopped authorizing replacements while they look for a software fix. I guess a few a ¬£550 a pop is ok but if the numbers are now loads it would cost them a lot to replace.

    #57197
    Cookietree
    Cookietree
    Participant

    UK - England

    Posts: 62

    Good point but it’s a fault product insists on them to change it or give Essex ford a ring they be more helpful and just order it for ya worth a go

    #61393
    Cookietree
    Cookietree
    Participant

    UK - England

    Posts: 62

    <p style=”text-align: left;”>Any update in your fix mate</p>

    #61402
    RSGAZ
    RSGAZ
    Participant

    UK - England

    Posts: 251

    Fords have said there will be a software fix around the end of august, they did say there was a part they could replace which would involve removing part of the dash, but this only had a 10% chance of fixing it.

    Iv decided to wait for the software fix as I’m really OCD about rattles in the car and if they take the dash apart there is always a chance of getting a rattle behind it which I really don’t want.

    Strange thing is on a couple of occasions it’s suddenly started working and iv had CarPlay until I turn off and then it’s gone again, but using it for that short time I’m not sure I’d really bother with it anyway.

    #62408
    indyrs
    indyrs
    Participant

    United Kingdom

    Posts: 40

    Hi RSGAZ,

    Did you get this fixed in the end?

    Just my experience on the Carplay issue… I remember when I picked the car up in April, I tried it and my phone didn’t work (iPhone 6), I tried the salesman’s one (iPhone 7) and his worked no problems in the car.

    I checked the system settings of the mobiles, I was running IOS 9.x and he had IOS 10.x… I tried several other iPhones (through friends & family – mix of 6s/7) and the newer IOS is what works with Sync 3 connectivity I found.

    I am not sure if that is the issue for you, have you checked your device settings to rule it out or tried another iPhone – from the sounds of it you probably have been through that exercise?

    #62451
    RSGAZ
    RSGAZ
    Participant

    UK - England

    Posts: 251

    Yea I’ve tried many different phones but it still don’t work, ford say they have a software fix coming at the end of aug so I’m waiting for that.

    #79502
    rs_nay
    rs_nay
    Participant

    UK - England

    Posts: 45

    Hey! Picked my RS up last night and having the same problem. I was really looking forward to the Apple Car play! Mine does nothing when plugging it in too! Im running V2.2 and the update thing on there just keep spinning. Has an update come out yet?



    66′ Nitrous Blue RS

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