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Viewing 9 posts - 16 through 24 (of 24 total)
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  • #147802

    mexicoian
    Participant

    UK - England

    Posts: 956

    Booked with tui flying to benidorm on 5th May spoke to then numerous times for a refund but because my card i paid with expired couldn’t refund me on the phone , also now received a email saying should receive before 1st June so fingers crossed for Monday ??

    #149893

    stu-c
    Participant

    UK - England

    Posts: 942

    Quick update….

    Virgin paid almost all of my £10.5k back. Still got £1.5k outstanding as the card unpaid that on expired and Virgin say they can’t put it on the newer card (?). I spoke to Barclaycard about and they said they could.

    Hope you get any monies paid back…



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    #149917

    1234enough
    Participant

    UK - England

    Posts: 923

    Booked up with butlins for 70’s weekender in October haven’t heard anything yet?

    #149927

    GM
    Participant

    UK - Wales

    Posts: 2841

    @stu-c virgin have done same with me almost all back just not deposit ?? doing my nut!

    #149961

    Matt23
    Participant

    UK - England

    Posts: 199

    Thanks for the update. I’m still waiting for virgin to even contact me back.
    I get no replies back from emails and the phone lines only want to hear from people due to travel within the next 14 days, so I’m getting increasingly frustrated now.

    #149966

    stu-c
    Participant

    UK - England

    Posts: 942

    @GM, @Matt23,

    I tried this email address…

    MD.Office@virginholidays.com

    Although they are still poor, I did get more success than the standard customer service.



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    #149991

    GM
    Participant

    UK - Wales

    Posts: 2841

    @Matt23 & @stu-c i only got replies back from virgin when i opened a Reslover case against them, they said they would not communicate with resolver but started emailing me back.

    #150086

    Matt23
    Participant

    UK - England

    Posts: 199

    Thanks for the advice guys. I’ll look at trying to get them at the above Email address first, thanks @Stu-C and then try opening a Reslover case if that doesn’t work. Thanks @GM.
    I’ll update this thread if I get a response

    • This reply was modified 3 years, 9 months ago by Matt23.
    #150102

    stu-c
    Participant

    UK - England

    Posts: 942

    Good luck!



    NB FPM375

Viewing 9 posts - 16 through 24 (of 24 total)
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