My RS has come with standard seats fitted after I had ordered the shell ones. The garage has ordered me some shell seats I just wondered if anyone had similar problems and how long the seats take to come from Germany.
I would be a bit miffed myself. Ask the dealer if he is prepared to pay any extra you may have to pay on your insurance premium?! Post factory i.e dealer fitted extras/modifications are classed as modifications per-say by most insurance companies whilst Factory Fitted Options are not!
Yes, they will simply bolt straight in, I’m sure you wont need to bother consulting your insurance company !! or putting in a compensation claim like so many people seem to do at the first sign of any slightest issue! have you not thought about leaving as -is ? in the future it could be a sought-after rare car ! a factory mis-build ! ( that’s assuming the dealer hasn’t simply put you into a cancelled order that arrived before your one was due to arrive!!)
No Mods. No rockers. Just a chunky knob, thats now been replaced by an RS knob innit.
Std as Ford intended, but with a space saver wheel and jack and nuts and wheel brace. oh.. and flaps, a man has got to have flaps.
Read the Consumer Protection Act Robbie and get exactly what you want. Your order says shells so if you want them, get them. Seems to be a good sign they can be swapped because they have been ordered, but based on my experience of Evans Halshaw Wolverhampton I wouldn’t trust them as far as I could throw them because they told me mistakes they made couldn’t be rectified, although I managed to get them sorted myself. Sounds like your dealer is more helpful so work with them but make sure what they tell you is correct. Maybe ask Ford CRC to confirm the swap is possible and estimate how long it will take. Get everything in writing. Good advice from Tony re ensuring your insurance don’t charge for a modification. Check that won’t be the case every year you renew or change companies. Is the car registered yet? Ask for compensation for time and money wasted sorting out the dealers mistake. It’s about time Ford dealers raised their game and gave consumers the service they deserve, and took responsibility for the consequences when they make mistakes.
Thanks for the responses guys I have been disappointed with the level of communication from Evans Halshaw right throughout they said over a week ago they had ordered me some seats from the factory in Germany and I have heard nothing since so I emailed today and still waiting for a reply I‘ve got a new RS in the dealership waiting for me. GUTTED!
I’d be inclined to escalate your complaint to Ford UK Customer Services. Might serve as a ‘motivator’ to get Evans Halshaw to rectify the issue and they may also be able to expedite the parts chain a bit quicker for you.
Try the Ford Customer Relationship Centre on 0203 564 4444.