Question concerning mountune

[sedde]

since mountune takes like 18 weeks to answer to emails, does anyone know if they plan and when do they plan to update their m380 handset for the latest ecu software ?

 

I am running the CL version right now, and their handset hasnt seen an update since january, you can see it here :

https://static.cobbtuning.com/support/releasenotes/AP3-FMR-001.html

 

Talk about customer service …

 

[Kenny]

They will but not sure a date. Ususally takes a few weeks.

[sedde]

A few weeks ? They didnt do it for 6 months now. Can someone who is in the uk give them a call, as i am not ?

 

Thanks in advance

[Jamie]

tech@mountune.com

mtune@mountune.com

 

email those. I got a reply same day last week

[Tony RS]

I emailed Mountune on thursday, got a reply friday. They hope to have the update available on AP manager next week.

[jonyboy]

I’ve had good experiences with Mountune in the past but my last 2 emails I sent have not received any reply 

[davey-f]

Usually pretty good in responding but since Ford Fair been waiting over a week now. Probably have to wait until my next visit in a months time to get a response face to face.

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Frozen White / Sunroof / Lux Pack / Sync 3 / M400X/ Forged Engine Internals / MT Oil Cooler Kit / Sports Cat downpipe with Cat Back V3 exhaust / high flow radiator / Cast Inlet Manifold / Quaife ATB / Wagner intercooler upgrade from MT / charge pipe V2 upgrade / Eibach brake hose kit / EBC discs and brake pads / Eibach rear spring kit / secondary intake kit / short shift / roll restrictor / PTU Brace / TWS Gunmetal alloys / 10W60 oil serviced & maintained by FJRS

[crocket81]

I ordered the m380 kit on the 16th when it came back in stock, took the money straight away then took another 4 days to contact me asking contact details and vin number of car! Very slow in my opinion, wouldn’t mind so much if the money hadn’t been paid already!!

[Paul Cokayne]

Having the same problem, i ordered the short shift on the 11th of this month, money was taken straight away. I emailed last week and got a reply the same day saying the item is due to be delivered to me early this week……order is still showing as unfilled in my mountune account. If not here by friday they can refund and i’ll take my money elsewhere.

[darren]

Same with me order stuff after ford fair money gone withing half an hour of order after a few emails half of my order arrived on Saturday nothing since then.  Iam having second thoughts on ordering v3 cat back when available.

[Author]

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