Holiday Refunds

This topic has 23 replies, 11 voices, and was last updated 3 years, 10 months ago by stu-c.

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May 27, 2020 at 6:12 AM #147470

stu-c
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UK - England

Posts: 942

Sorry to bore you with this thread but thought you guys might have some valuable input.

Just wondering if anyone got a refund from their travel agent yet for cancelled holidays since lockdown?

I was going with Virgin to Florida at Easter. They firstly promised a refund in 2 weeks, then 90 days (“but it will be sooner than that”), then actually it will be 90 days, now “we can’t say when you’ll get a refund”. Plus trying to get in touch is impossible.

Anyone been successful in all this?

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May 27, 2020 at 8:17 AM #147482

white-rs2
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UK - England

Posts: 4784

Same issue with TUI still waiting for a refund for the Maldives

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May 27, 2020 at 8:36 AM #147483

walker-steve77
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UK - England

Posts: 208

Eventually after 2 months of hassling them, I got my money back from Expedia and the airline.

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May 27, 2020 at 8:40 AM #147484

GM
Participant

UK - Wales

Posts: 2841

Im waiting on Virgin, they cancelled in March… Cannot even contact them now, when you key in your booking ref it says we are dealing with people flying in the next 72 hours??

May 27, 2020 at 9:24 AM #147489

paulie
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UK - Wales

Posts: 206

Got our money back from TUI this morning after being told at the beginning of the month it would be 14 working days, spent a fortnight trying to phone them before this date. Try your bank or credit card provider as this was the route I was going down had nothing happened this week

May 27, 2020 at 12:17 PM #147502

elliot
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UK - England

Posts: 867

Got a full refund from jet2 a fortnight ago with no hassle.

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May 27, 2020 at 5:01 PM #147530

stu-c
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UK - England

Posts: 942

Thanks all, I’ve already contacted my credit card so see what that brings. Fingers crossed. Any other business ran like travel agents and they would be officially insolvent!

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May 27, 2020 at 5:15 PM #147531

Matt23
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UK - England

Posts: 199

I was booked to go to Florida with virgin on 24th April and when they cancelled, they wouldn’t offer a refund, only a credit or i could select a new date. I just rebooked it for the same time next year, hopefully this gets sorted before then.
Oh and now it looks like I’ll have to fly from Heathrow, not Gatwick : ( that’s not convenient for us either.

May 27, 2020 at 9:03 PM #147544

stu-c
Participant

UK - England

Posts: 942

@Matt23

Virgin were adamant that they wouldn’t give me a refund, only offering the same deal as you. I quoted them their TS and C’s and eventually they conceded to a refund. I didn’t want the credit for another holiday as I couldn’t get insurance against the virus plus I had no idea how long the while thing was going to carry on for. Hopefully we both get sorted out!

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May 27, 2020 at 9:24 PM #147545

buz
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UK - England

Posts: 116

I had a full cash refund from Jet2 without any chasing for my stag do in May. I’ve now had a voucher to cover my deposit which is all I’ve paid so far with Tropical skies for my honeymoon to The Maldives in October. I’m the one postponing this trip but they’ve kindly wavered their cancellation policy for me and the voucher is valid for 5 years. Can’t fault either company ??

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May 27, 2020 at 9:27 PM #147547

stu-c
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UK - England

Posts: 942

Nice one @buz ! Glad you got sorted like some of the other guys above. Seems Virgin are pretty bad when I speak to others who have booked with them.

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May 27, 2020 at 11:16 PM #147550

GM
Participant

UK - Wales

Posts: 2841

@Stu-c Resolver is a good site… just opened a case with Virgin, pisses me off I’ve spent 6 figures with them in the last 10 years…. and just get ignored ?

May 28, 2020 at 9:29 AM #147586

Matt23
Participant

UK - England

Posts: 199

@STU-C

I was ok with having a credit and rebooking at first because we still wanted to go, but now I’m we having trouble trying to get new travel insurance and also would like to add another person to the holiday, but it’s been impossible to get though to virgin.
Plus I’m now getting the feeling this whole virus thing might last for a good while to come yet and I’m not liking the idea of wearing a face-mask all day, everyday in the Florida heat around all the parks.

May 30, 2020 at 1:28 PM #147774

Mad Dad
Participant

UK - England

Posts: 71

Tui have an online form you fill out and refund of money within a month thereafter. Don’t take the voucher +20%, I looked at the same holiday on the same dates next year and it was over 100% more than this year, then there will be travel insurance which no doubt will be considerably more!

May 30, 2020 at 6:31 PM #147799

stu-c
Participant

UK - England

Posts: 942

Virgin offered me the same holiday next year but unsurprisingly, the price had increased by about £1k. I declined as you can’t get insurance that covers the virus plus who knows when this whole thing will be finished. Just want my money back. 2 months now and nothing from Virgin. Drives me mad.

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