Apple CarPlay with sync3 problem

This topic has 42 replies, 18 voices, and was last updated 4 years, 5 months ago by paulg.

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April 5, 2017 at 3:33 PM #53147

RSGAZ
Participant

UK - England

Posts: 251

hopefully someone can help me with this as it’s driving me nuts,

i picked up my new RS on Sunday and straight away connected my iPhone 7 via Bluetooth, it downloaded my contacts and I can make calls and play my music.

today I decided to try out Apple CarPlay, I plugged in my usb cable in to the port under the arm rest and the other end to my phone and waited for the on screen instructions , but nothing came up, the sync3 does not recognize the iPhone as being connected, I tried the other port below the dash but still nothing.

As rates is not far from me I popped in there and asked and some guy came out to have a look, he did say he didn’t know much about the sync system but he tried all he could, he even tried his phone which was an iPhone 6 but still nothing.

the have booked the car in for Friday but I’m wondering if it’s just something simple that I’m missing, I don’t have Siri enabled on my phone as it was eating my battery, could it be that ?

any help would be most appreciated

April 5, 2017 at 3:58 PM #53149

rsdom
Participant

UK - Wales

Posts: 682

Not 100% but I think you have to have Siri enabled for carplay only because Sync 3 uses Siri for communication/commands for texts, station changes, google maps etc, mine is on and works fine

April 5, 2017 at 4:33 PM #53156

Cookietree
Participant

UK - England

Posts: 62

Hi RSGAZ

I had the same issue when I picked up my car on 1st March.

After three attempts, in the end they had to change the whole sync 3 APIM module.

its the only thing that is going to fix it.

Greg

April 5, 2017 at 5:22 PM #53165

sjacksonuk
Participant

UK - England

Posts: 76

Are you using the official Apple USB cable? Sounds silly but sometimes Apple products won’t work with other devices without the official cable.

April 5, 2017 at 6:10 PM #53171

RSGAZ
Participant

UK - England

Posts: 251

Thanks for the replies guys,

its defiantly an official Apple lead, it came straight from my iPhone box,

i will try it again with Siri enabled, if that doesn’t work I will mention the APIM module to Rates when it goes in on Friday.

April 5, 2017 at 7:56 PM #53179

RSGAZ
Participant

UK - England

Posts: 251

@Cookietree

was it something ford had in stock ?

how long did it take ?

April 5, 2017 at 8:41 PM #53181

Cookietree
Participant

UK - England

Posts: 62

It took a week to come it they said it was on back order . They thought it was the usb hub in in the arm rest they changed that as well. It went in for the third time and all was fixed after they changed APIM module and usb hub, just make sure they don’t damage the dash to get it out, just a heads up on that

April 5, 2017 at 10:06 PM #53196

RSGAZ
Participant

UK - England

Posts: 251

Not good on a brand new car

April 15, 2017 at 4:17 PM #54135

Cookietree
Participant

UK - England

Posts: 62

did you get it fixed mate?

April 15, 2017 at 6:54 PM #54146

RSGAZ
Participant

UK - England

Posts: 251

No not yet, Rates are sure it’s the usb hub but have had to order one and it’s coming from Germany.

Hopefuly it will arrive next week and then we will probably find out that it wasn’t the usb and they need to change the APIM module, which they won’t have in stock and will have to order from Germany.

April 15, 2017 at 7:18 PM #54150

GrahamH
Participant

United Kingdom

Posts: 109

Does anyone know if you can use Ford nav with Apple play active. You have the option in apple car play to switch to sync but you can’t use the ford sync nav. Also seems you can’t just charge your phone without Apple car play coming up. Bit annoying, unless I’m missing trick

April 17, 2017 at 12:53 PM #54274

blueperil
Participant

UK - England

Posts: 10

I would like to know this too as I don’t like the map with iOS and I like seeing the sync3 map on the home screen.

April 22, 2017 at 1:46 PM #54778

Cookietree
Participant

UK - England

Posts: 62

Rsgaz did you sort apple car play out mate?

April 22, 2017 at 2:43 PM #54785

RSGAZ
Participant

UK - England

Posts: 251

No mate, I rang rates on Wednesday to find out if the hub had come in yet, they said it had but the wrong one had been sent so said they would have to try to source one from somewhere else,

i rang again this morning and they said they have been on to fords and hope to have one by Thursday or Friday next week.

I might go back to SMC crayford where I bought the car from and see if they can sort it out quicker, they might make more of an effort than rates seem to be.

Its really annoying to have paid all this money for a brand new car and have this problem which for some reason is taking so long to fix.

April 22, 2017 at 3:13 PM #54788

Cookietree
Participant

UK - England

Posts: 62

this is what they changed in my car as well as the APIM module check it to your one its int the arm rest get a old credit card a put it in the side and it will pop out it will not mark it at it comes out
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